Folks Help Center

This release includes the following items. Use the links to easily access the ones that interest you :

• New Features 
• Improvements
• Fixes

New features

Check out our new article on best practices for triggering onboarding and offboarding processes.

Improvements

Folks HRIS

• Holidays tab moved: Holidays are now managed in a dedicated tab under Company > Norms. You can now prevent duplicates, add a translation for each oliday and create separate holidays for Canada and the United-States (see Configuring Holidays in Folks).
• Active employees shown by default in evaluation monitoring tab: In the evaluation monitoring view, the Employment status filter now shows only active employees by default.

Folks Payroll

• Hiring province now required: The Hiring province field is now mandatory.

Fixes

Folks HRIS

• Timesheet : Holidays now apply only to employees in the province for which they were configured.
• Onboarding & offboarding :
  • Incomplete onboarding tasks for a terminated employee are now marked as completed.
  • Managers no longer receive reminder emails for incomplete tasks tied to inactive employees.
  • The search bar on the offboarding page is working correctly again.
  • The offboarding summary export is available again.
• E-Signature : All electronic signature templates are now available again when sending a signature request.

This release introduces structured application archiving and renaming of the system's default process stages.

• New Features
• Improvements
• Fixes

New Features

• Application archiving with custom archive reasons: Recruiters can now remove candidates from a process from the job's candidates and the candidate mini-profile, while documenting the reason. Twelve reasons are available by default. They can be renamed, reordered, deactivated or supplemented with new ones (see Archiving applications in Folks ATS).
• Custom names for the system's default process stages: You can rename the system's seven default process stages to reflect your organization's reality. The change applies to all jobs in the organization without affecting statistics, exports or integrations. You can always restore the default name. Note that this operation can be performed from the settings and the Kanban view. Contact our team to activate this feature.

Improvements

• Modernized navigation menu: The navigation menu now follows the same style as the HRIS menu. Sections, access rights and destinations remain the same. The expanded or collapsed state of the menu is remembered from one page and session to the next. 
• Viewing resumes in the candidate mini-profile: The résumé opens to the left of the side panel and remains displayed when you move to the next or previous candidate. The document updates automatically without having to reopen the view.
• New articles: We added an article about recruitment campaigns (see Creating and managing a recruitment campaign in Folks ATS). We also added an article about configuring clients and operating sites (see Introduction to the Companies section in Folks ATS).

Fixes

• Job display: A job remains visible on the career page regardless of its title, and it is now possible to publish through the API without keeping the Folks career page active.
• Forms: 
  • The risk of closing a long interview form without saving has been eliminated.
  • An interview form can no longer be submitted if questions marked Required are empty.
  • In the PDF formatting of forms, line breaks are preserved and answers are displayed below the questions instead of to the right.
• Interviews:
  • Candidate notification is now optional, as it is during creation.
  • The URL link field in interview messages can be entered again. 
• Career page:
  • The “$” currency symbol is now displayed before the amount on an English-language career site.
  • The 404 error on an active career page has been fixed.
• Indeed integration: The address in the Reply email field is used by default, which resolves account-matching issues.
• Home page: The My candidates widget no longer displays duplicates on the home page.
• CRM search: The active/inactive client filter in CRM search now works correctly. 
• AI analysis: AI résumé analysis no longer displays the same skill twice in the selector.
• Data imports: Permissions on résumé folders are restored after a data import.

This release includes the following items. Use the links to easily access the ones that interest you :

• New Feature
• Improvements
• Fixes
• Featured Features
• Legacy ATS Decommissioning

New Feature

New performance review tracking view: A new page gives managers better visibility to track their employees’ performance reviews (see The Evaluation Monitoring Page).

Improvements

Folks HRIS

• Navigate to a profile from side panels: An employee’s name is now clickable in all side panels and leads directly to their profile.
• Deleting a specific chair in organizational structures: It is now possible to delete the chair of your choice, rather than only the last one created.
• Corporate email validation during self-onboarding: When the corporate address is identical to the personal address, both are now validated when completing the self-onboarding form.

Folks Payroll

• New payroll permission: There is a new View employees’ pay stubs and tax slips permission available under the Information Visibility section in user permissions. It provides access to pay statements and tax slips in profiles (Documents tab).

Fixes

Folks HRIS

• Employee profile:
  • A red error message was displayed without reason when creating or modifying an employee profile, even though the save was successful.
  • An administrator could not see the gear icon in their own employee profile linked to their user.
  • File names continuously shaking in the profile’s document list and in the onboarding tasks panel when the Windows display or browser zoom was set to 125%.
• Self-onboarding: An error occurred when saving the employee profile during self-onboarding.
• Vacation: An approved leave did not appear in the HR dashboard calendar.
• Absences: The request window could no longer be closed in some cases, leaving the user stuck.
• Onboarding and offboarding:
  • The seniority calculation was inconsistent and the corporate history was offset.
  • The seniority displayed in the profile did not match the one on the offboarding page. The two values are now synchronized.
  • A company administrator could not trigger a process on their own employee profile.
  • Adding a document whose name contained an apostrophe inserted a backslash into the name.
  • A task was displayed as “Overdue” with an invalid due date when the hire date or end date was not provided.
  • A “Process triggered” confirmation was incorrectly displayed even though the offboarding had not been activated.
  • The disabled “Add a task” button did not display a tooltip explaining why it was disabled when mixed types were selected.
  • When selecting multiple tasks, the Delete button only appeared starting with two items, and the counter remained at zero.
• Company: It was impossible to add a supervisor to an organizational structure (department).
• Roles and permissions: The Employee History page was displayed even for a user without the “Personal History” or “Corporate History” permission. Access is now correctly denied again. No data was exposed.
• Notifications: An inactive employee received email notifications about changes to employees even though they were not configured in notification management.
• Stability and performance: A series of fixes improves the application’s overall stability: eliminating occasional crashes in performance reviews, the calendar, documents, and the home page; better handling of network errors during navigation and authentication; and lighter loading of the review list.

Featured Features ✨

Do you use the performance review module? Several improvements related to process configuration have been introduced over the past few months.

• Automatically carry forward supervisors’ objectives: When the option is enabled, objectives created by the supervisor will be carried forward to the next occurrence. In the review completion form, a button also lets you carry forward objectives manually and reuse previous objectives established by supervisors. Objectives can be rearranged, modified, and deleted when configuring the process.
• Toolbox visibility: The toolbox can be shared with everyone or only with the review’s evaluator by the supervisor. It will therefore not be shared with the employee(s) being evaluated.
• Automatically integrate new organizational structures: When creating a process, with the Assign to a defined structure in the organization option, a new Apply to the process option ensures that all future job titles that are created or deleted are taken into account for future reviews.

Legacy ATS Decommissioning

For the past two years, all our recruiting development has gone into the new Folks ATS. The Legacy ATS no longer receives new features. Rather than maintaining two platforms in parallel, we are bringing everyone onto the one that continues to evolve. 

We are entering the final phase of the voluntary transition, ahead of the automatic redirect planned for December 31, 2026.

You do not need to complete a migration procedure. Contact us to schedule a meeting. Our team will import your candidates into Folks ATS.

For more information, see Folks ATS Transition.

This release transforms the end-to-end sourcing experience. The new LinkedIn plugin captures LinkedIn profiles directly into the ATS, advanced search becomes a true workstation with talent pools and export, and the candidate profile opens in a contextual sidebar with AI summary, messaging, and integrated collaboration.

• New Features
• Improvements
• Fixes

New Features

• New LinkedIn plugin: Add the Folks extension on Chrome or Edge and log into the ATS to add candidates or update them if they already exist in the ATS. When viewing a LinkedIn profile, the plugin displays candidate information (skills, experience, etc.) and allows you to assign them to a job. You can also edit the candidate’s skills and add notes.
• New advanced search interface: Advanced search is accessible in a sidebar. View results to open the search and save it if needed. The saved search will contain all active filters. Each time a candidate matches the same filter selection, they will be automatically added to this search.
• Enhanced candidate profile view: The mini-profile now appears in a sidebar showing the overview, activities, notes, information, messaging, and documents. Navigate between candidates using the arrows at the bottom.

Improvements

• Send SMS to candidates from their profile: If a mobile number is provided and Twilio is configured in your integrations, an SMS icon becomes clickable directly on the candidate’s profile. Send a text message from a simple window, with success or failure confirmation.
• AI resume analysis: Adding a candidate via AI analysis is now faster and more reliable: email, phone, and address can be edited directly in the analysis window (undetected fields are clearly shown as missing rather than hidden). Duplicate email checking prevents duplicate profiles, and you can enter a contextual comment at the time of addition without reopening the profile.
• AI summary of scorecards available in view mode: The “Generate with AI” button on evaluation cards is now accessible directly in view mode, without needing to switch to edit mode. The generated text remains fully editable before saving.
• Consent sent upon candidate creation: The consent request is now sent at the exact moment a candidate is added, with no additional steps. This applies to both manual addition and addition via the Chrome extension.

Note: what used to be called custom statuses is now called tags. In the configuration settings, the term candidate statuses is now called Tags.

Fixes

• Navigation menus accessible after managing a view: Notification and profile menus become usable again after closing a job view window, without needing to refresh the tab.
• Minor interface fixes: The candidate creation confirmation can now be closed directly with the X button, without having to click “View candidate.” The Google SSO login button displays correctly in English in the English interface.

This release includes the following items. Use the links to easily access those that interest you:

• New Feature
• Improvements
• Fixes

New Feature

When an employee currently in an evaluation cycle changes status or supervisor, their performance evaluation automatically updates to reflect these changes (see Edit an Employee Profile and Change the Evaluator in an Ongoing Process).

Improvements

Folks HRIS

• Alignment of the public API with its documentation: Fixed endpoints for overtime, time banks, employees, and profile photos, clarified error messages, and removed undocumented routes from the partner documentation (See Folks API Documentation).

Folks Payroll

• Warning during time import: When imported regular hours do not match the employee's pay type, a warning is displayed.

Fixes

Folks HRIS

• Employee list:
  • An employee’s corporate profile can be edited even when the Total Seniority field contains an invalid value.
  • Search by employee number works from the employee list.
• Expense account: A fully approved expense account request no longer appears as unapproved on the dashboard.
• Time - Absences: Editing an absence on a day already occupied by another absence for the same employee is now blocked, as it is during creation.
• Timesheet:
  • No more erroneous addition of 0.01 h of overtime nor unjustified alert when locking the timesheet.
  • Fixed failure to transfer hours from the timesheet to the payroll system.
  • It is no longer possible to modify overtime in a locked pay period.
• Performance evaluation: Attachments are visible when viewing a completed evaluation.
• Recruitment: Documents (CV and cover letter) of a hired candidate are now transferred to their employee profile.
• E-Signature:
  • The ZIP file of signed documents from a mass send is no longer empty.
  • Custom fields in a signature template correctly populate from profile data.
  • Fixed error message when accessing the electronic signature module.
• Integrations: Fixed an error in the Nethris export for employees outside Quebec.

Folks Payroll

• Time import: The E=Gain Code column no longer shows No preset associated when a preset exists during time import validation.

This release includes the following items. Use the links to easily access those that interest you:

• Folks Payroll New Feature
• Improvements
• Fixes
• Upcoming Changes for Onboarding and Offboarding

Folks Payroll New Feature

Accounting entries are now available in the payroll module!

Accounting entries translate each payroll into debit and credit lines ready to be exported to your accounting system.

Thanks to tags, you can automate the accounting allocation of payroll according to your internal structures, which avoids having to redo this sorting work manually for each pay cycle (see Creating Tags in Folks Payroll).

Improvements

Folks HRIS

• Automatic renewal of supervisors' goals: It is now possible to enable automatic renewal of supervisors' goals in the settings.

Folks ATS

• Indeed integration automation: It is no longer necessary to send the XML feed link to your Indeed representative. Job postings are now published directly on Indeed. Updates and closures of postings are also synchronized, and applications received are directly routed to the ATS (see Posting Jobs on Indeed).
• Finalizing staffing data: The end date must be entered when a position ends, so that staffing statistics and calculated timeframes accurately reflect reality.

Folks Payroll

• Time import via Excel: It is now possible to import an Excel file in the time import, in addition to CSV.
• Management of employees without registration number: support for employees who do not have a registration number during payroll processing
• View customization: It is now possible to customize the columns displayed on the Payroll Preparation page.

Fixes

Folks HRIS

• Requests - Absences: Modifying an absence now generates the correct hours and days for statutory holidays.
• Expense accounts: The meal amount is now consistent between the list view and the detailed view of an expense account.
• Timesheet:
  • Overtime banked entered in the timesheet now correctly transfers to the Overtime module.
  • The distribution of hours to accumulate from the timesheet now generates the expected entry in Overtime.
  • The error message blocking the approval of a timesheet now mentions expense accounts, in both French and English.
  • A locked timesheet now protects the absence requests linked to it.
• Performance evaluation:
  • Triggering a process on the same day now works correctly.
  • The score of an evaluation now displays correctly in the action menu and in the results.
  • The number of attachments shown in evaluation results is now accurate.
  • Toolkit: .doc files were being rejected at validation.
• Electronic signature: Sending an electronic signature reminder now works.
• Reports: The Annual Vacation field is now exported in the employee summary report.
• Integrations: Sending an employee outside Quebec in "Add" mode now transmits the correct information.
• API v2: The employee Comments field was not saved despite a success response.

Folks ATS

• Job list: Searching by job/request number is now possible.
• Calendar: The last name is no longer placed before the first name in the calendar.
• AI analysis:
  • The system now gives a warning when a candidate with a name already in the system is added.
  • The View File button no longer produces an error.

Upcoming Changes for Onboarding and Offboarding

We are pleased to announce that the onboarding and offboarding module is getting a makeover, for a more intuitive experience better suited to your processes.

Here is an overview of what to expect.

Your existing data will be automatically migrated to the new version by our team, with no action required on your part.

To learn more about the upcoming release, see this article.

Folks will be under maintenance tonight between 10 p.m. and 1 a.m. (ET) and may become temporarily unavailable.

Last update - 1:18 PM (ET)
The issue is now resolved.

Initial report - 1:04 PM (ET)
We observed slowdowns on the Folks platform, primarily affecting login.

Our technical teams have been mobilized to identify the cause and implement fixes.

Thank you for your understanding.

Last update - 16:54 (ET)
Following our analysis, we were able to trace the issue to an internal task progress tracking mechanism. Status validation was generating a high load, which led to an overload when the service was restarted.

Although the queue was managed and reset, we identified the contributing factors and implemented the necessary changes to prevent recurrence.

Update - 2:02 PM (ET)
Login issues have been resolved. Certain requests causing slowdowns have been identified and are currently being addressed. Overall performance is improving.

Update - 12:45 PM (ET)
Improvements have been observed since this morning, but some users are still experiencing slowdowns. The team is continuing its investigation to identify the root cause and fully stabilize the situation.

Update - 9:25 AM (ET)
The situation has partially improved following actions taken by the development team. However, some slowdowns persist and continue to be reported by certain clients.

Initial report - 8:30 AM (ET)
We observed slowdowns on the Folks platform, primarily affecting navigation and, in some cases, login.

Our technical teams were mobilized to identify the cause and implement fixes. Further updates will be shared as needed.

Thank you for your understanding.

Last update - 3:50 PM (ET)
We have received confirmation that sending data to Nethris is functional again.

Update - 1:50 PM (ET)
Our teams have confirmed that Folks is indeed sending authentication requests, but these are not successful on the payroll system side.

During the authentication attempt, an abnormally long delay ends with a 504 error (timeout).

Temporarily, it appears that the following systems are affected:
- Nethris

Initial report - 10:30 AM (ET)
During the employee export, an error originating from the Content Delivery Network (CDN) prevented the generation and sending of the file.
In other words, the connection with the external service could not be established.

Example of error displayed in Folks:

2025-09-XX 10:18:00 - Login…
2025-09-XX 10:20:01 - An error occurred while processing your request.
Reference #221.e962a17.XXXXXXXXXXXXXXXXXXX
https://errors.edgesuite.net/221.e962aXXXXXXXXXXXXXXXX

Last update - 4:00 PM (ET)
The issue has now been resolved.

Initial report - 11:30 AM (ET)
You may currently see this message when clicking on the link to our classic ATS in Folks.

Our development team is working to resolve the issue as quickly as possible.

While waiting for a full resolution, we invite you to use the following link (entering your account name) to access your ATS space:

https://folkshr.app/cvirtuose/[account-name]/fr/recruiter/login

If you do not know your account name, right-click + Inspect on the following box in your company profile.

Las update - 10:15 (EST)
The ATS will be back online within 30 minutes. Investigations will be carried out to understand the cause of the problem.

Initial report - 9:30 (EST)
We are currently experiencing technical difficulties preventing users from logging in to Glow.

Our technical teams are actively investigating and working to identify solutions to resolve the issue. We will share updates as soon as possible.

Thank you for your understanding.

Last update - 4:09 PM (EST)
The situation has been resolved.

Update - 3:17 PM (EST)
Loading performance appears to be slightly improving.

Update - 2:20 PM (EST)
The technical team will switch Folks to an alternative service in an attempt to bypass the issue.

Initial report - 2:00 PM (EST)
We are currently experiencing moderate to significant delays in accessing our platform.

While the exact cause has not yet been confirmed, early indications suggest a link to a third-party service: unpkg.com, a content delivery network (CDN) used to load files from npm packages.

Our technical teams are actively investigating and working to identify solutions to stabilize loading speeds. We will share updates as soon as possible.

Thank you for your understanding.