Last update - 16:54 (ET)
Following our analysis, we were able to trace the issue to an internal task progress tracking mechanism. Status validation was generating a high load, which led to an overload when the service was restarted.
Although the queue was managed and reset, we identified the contributing factors and implemented the necessary changes to prevent recurrence.
Update - 2:02 PM (ET)
Login issues have been resolved. Certain requests causing slowdowns have been identified and are currently being addressed. Overall performance is improving.
Update - 12:45 PM (ET)
Improvements have been observed since this morning, but some users are still experiencing slowdowns. The team is continuing its investigation to identify the root cause and fully stabilize the situation.
Update - 9:25 AM (ET)
The situation has partially improved following actions taken by the development team. However, some slowdowns persist and continue to be reported by certain clients.
Initial report - 8:30 AM (ET)
We observed slowdowns on the Folks platform, primarily affecting navigation and, in some cases, login.
Our technical teams were mobilized to identify the cause and implement fixes. Further updates will be shared as needed.
Thank you for your understanding.