Last update - 3:50 PM (ET)
We have received confirmation that sending data to Nethris is functional again.
Update - 1:50 PM (ET)
Our teams have confirmed that Folks is indeed sending authentication requests, but these are not successful on the payroll system side.
During the authentication attempt, an abnormally long delay ends with a 504 error (timeout).
Temporarily, it appears that the following systems are affected:
- Nethris
Initial report - 10:30 AM (ET)
During the employee export, an error originating from the Content Delivery Network (CDN) prevented the generation and sending of the file.
In other words, the connection with the external service could not be established.
Example of error displayed in Folks:
2025-09-XX 10:18:00 - Login…
2025-09-XX 10:20:01 - An error occurred while processing your request.
Reference #221.e962a17.XXXXXXXXXXXXXXXXXXX
https://errors.edgesuite.net/221.e962aXXXXXXXXXXXXXXXX