Login and authentication

When a user cannot log in to the platform, several scenarios may be the cause:

1. The user's account has been deactivated or modified by the user managers of your Folks.
2. The email received for activating the user account is expired. The login email titled "Your new Folks HR account" expires after 7 days. 
3. Other modifications have been made to the identifier before the first login.
4. The password entered is not correct. The user can click on the "I forgot my password" link on the login page.

5. The user's account was manually activated. When creating a user, it is important not to activate them manually. This does not allow the user to choose their own password. Immediately after creation, a small wave should be present in front of the user's name. 

   

   This means they have not yet been activated. Once the user has chosen their password and successfully logged in for the first time, the wave will disappear. 

Depending on the situation, managers can: 

• Correct the username
• Provide a temporary password
• Delete and recreate the user 
• Reactivate the account 

How to login and logout of Folks

Login

Visit the Folks login page and enter your login information: email address and password, then click Login.

💡 Tip: Add the Folks login page to your favorites for quicker access.

If your account is locked after several unsuccessful login attempts, try logging in again after 5 minutes. If it still doesn’t work, it is likely that the password is incorrect. You will need to reset it by clicking I forgot my password (see the article here).

To change your username or password, refer to this article.

Logout

To log out, click on your profile picture at the top right, then select Log out.

You will automatically be logged out if you’re inactive on the platform for more than 12 hours.

When you are logged in to your Folks account, you can change your login information on the Account Management page.

1. In the top right corner, click your profile picture or initials.

2. Select Account Management.

3. You will be redirected to a page where you can update your login information.

Here, you can change your first name, last name, and login email address. You can also change the display language, which determines the language in which the platform appears. Only English and French are available.

Changing Password

You can change your password by following these steps:

1. Put in your new password in the dedicated field.

2. Re-enter your password in the Confirm Password field. Make sure both entries match.

3. Your password must meet the following security criteria:

• At least one digit
• At least one letter (uppercase not required)
• At least one special character among the following: !@#$%?&*()+
• A minimum of 6 characters

Click the Save button at the bottom of the page to record all changes to your login information.

If needed, you can also use the Forgot my password option on the login page to reset your password.

Enabling Two-Factor Authentication

If an administrator has enforced two-factor authentication, it is strongly recommended that you activate it for increased security.

1. Check the box “Enable Two-Factor Authentication (2FA)” to strengthen your account security.

2. Once activated, a security code will be sent to your email address each time you log in, in addition to your password.

3. Click the Save button at the bottom of the page to record all changes to your login information.

To access your invoices, make payments, and sign up for automated credit card payments or pre-authorized bank withdrawals, log in to the Chargebee/Folks portal.

You will receive a different code each time you log in.

⚠️Attention! Only one person per company has access to the portal. If your email doesn’t work, it means you are not that person. The person who has access is not necessarily the Folks company administrator.

If your account becomes locked after several unsuccessful login attempts, wait 5 minutes and try again. If it still doesn’t work, you can use the Forgot password? option on the login page to reset your password.

Password reset

1. On the login page, click the I forgot my password button.

2. In the window that opens, enter the email address associated with your account.

3. Click Send a new password. A password reset email will be sent to you.

4. Follow the instructions in the e-mail.

When choosing your new password, it must meet the following criteria:

• At least one number

• At least one letter (uppercase not required)

• At least one special character from the following: !@#$%^&*()+

• A minimum of 6 characters