When you are logged in to your Folks account, you can change your login information on the Account Management page.
In the top right corner, click your profile picture or initials.
Select Account Management.
You will be redirected to a page where you can update your login information.
Here, you can change your first name, last name, and login email address. You can also change the display language, which determines the language in which the platform appears. Only English and French are available.
Changing Password
You can change your password by following these steps:
- Put in your new password in the dedicated field.
Re-enter your password in the Confirm Password field. Make sure both entries match.
Your password must meet the following security criteria:
- At least one digit
- At least one letter (uppercase not required)
- At least one special character among the following: !@#$%?&*()+
- A minimum of 6 characters
Click the Save button at the bottom of the page to record all changes to your login information.
If needed, you can also use the Forgot my password option on the login page to reset your password.
Enabling Two-Factor Authentication
If an administrator has enforced two-factor authentication, it is strongly recommended that you activate it for increased security.
Check the box “Enable Two-Factor Authentication (2FA)” to strengthen your account security.
Once activated, a security code will be sent to your email address each time you log in, in addition to your password.
Click the Save button at the bottom of the page to record all changes to your login information.