To better understand which stage your electronic signature document is at, it’s important to know the different possible statuses. Keep reading to learn about each one.
Sent
The request has been sent, but no signatures have been collected yet.
👉 If signatures are still missing 3 and 7 days after the document was sent, a reminder will be sent to the same email address.
In Progress
At least one signature has been collected, but not all required signatures have been completed. The document can be downloaded once all signatories have signed. If a document has the status Sent or In Progress, it can be resent to people who have not yet signed by clicking Resend. Up until this stage, the request can also be canceled.
Signed
All required signatures have been collected and the document is now complete. If the document has this status, you can download or delete it by clicking on the ellipsis ⋮.
If it is a single-signature document, you will also see the option Add to the signer's profile. This option does not appear for mass mailing documents, as they are automatically added to the employee’s profile upon signature.
Once signed, you can also delete the document.
⚠️ Please note that deleting the document cannot be undone.
Declined
One or more signatories have declined to sign the document. An email will be sent to both the signer and the sender when the document is declined. To resend a document with the Declined status, you must create a new one and start over.
Cancelled
The document request has been canceled by a user. The signer(s) will not be notified of the cancellation. If they try to open the link, they will see that it is no longer available.
Error
An error occurred, preventing the request from being processed correctly.