If you have any questions or encounter technical problems you haven't been able to resolve by searching our Help Center, you can always contact us for help.
In this article, you'll learn how to contact our support team and find tips to help us deal with your query as quickly and efficiently as possible.
- In Folks, click on the question mark icon in the bottom right-hand corner, then select Submit a Ticket to access the request form.
- You'll also find a help icon in our Help Center. This allows you to quickly find the self-service articles you need. If you still can't find what you're looking for, click Get in touch > Leave a message > Support Request.
- Enter the details of your request. Here are some tips to keep in mind to get a resolution quickly.
- Provide contextual information: Which product do you want help with, Folks or Folks ATS? What are the symptoms? Are you getting an error?
- Share the steps to reproduce the problem so we can speed up the escalation process. Specify whether the problem occurs on other computers and whether it's constant or sporadic.
- Add screenshots or files that can help us see what you're seeing or trying to achieve.
- If you've found a bug, please start the conversation with “I think I've found a bug” to help our team.
- When you've finished, click Send. Our agents will get back to you as soon as possible.